Tutors are matched with learners by the local literacy organiser. The match considers location, availability, the learner's goals and, where possible, shared interests. Either side can ask for a change if the arrangement is not working.
Before the first session
The organiser briefs the tutor on the learner's goals and any access needs. The tutor prepares a simple first session that includes conversation, a short reading or writing task and a chance to agree how the work will proceed.
During sessions
- Start with something the learner can already do.
- Use real materials: forms, notices, messages, recipes, work documents.
- Keep the pace steady and check understanding.
- Record what was covered and what comes next.
- Respect confidentiality and the learner's choices.
Boundaries
A tutor is not a counsellor, a social worker or a financial adviser. If a learner raises an issue outside the tutor's role, the tutor should acknowledge it and refer the person to the organiser or an appropriate service. Meetings happen in an agreed public or centre setting.
Support
The organiser is the tutor's first contact for materials, difficulties or concerns. Group support meetings allow tutors to share ideas. Training on dyslexia, numeracy and digital skills is offered when available.